The CBP™ Business Improvement Series-Conflict Management course will increase your knowledge and ability to: Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another
The CBP™ Business Improvement Series – Conflict Management manual covers the following topics:
Successful completion of this course will increase your knowledge and ability to:
This course is intended for:
This course requires that students meet the following prerequisites:
The standard duration of this course is 10 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
This course helps you prepare for the following certification exam:
Arrange to take the certification exam for this course within six weeks of acquiring the course materials, as exams are updated regularly in accordance with current versions.
CBP™ Professionals who have completed the CBP™ CONFLICT MANAGEMENT course could also register for the following courses from the Business Improvement Series: