CBP Professional Business Etiquette

CBP™ Business Etiquette

The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.

Description

The CBP™ Business Etiquette manual covers the following topics:

  • Introduction to Business Etiquette.
  • Meeting and Greeting Interactive Scenarios.
  • Meeting and Board-Room Protocol.
  • Principles of Exceptional Work Behavior.
  • Entertaining Etiquette.
  • Multi-Cultural Challenges.
  • Electronic and Internet Etiquette.
  • Ethical Issues as a Business Challenge.
  • Handling Sexuality at the Workplace.

Business Etiquette Course Objective

Successful completion of this course will increase your knowledge and ability to:

  • Understand meeting and greeting scenarios
  • Define best meeting & board room protocol
  • Master the telephone etiquette
  • Define effective multi-cultural etiquette strategies
  • New issues in etiquette

Audience

This course is intended for:

  • Professionals who are committed to showcasing utmost appropriateness on all levels and divisions of the business world and across different cultures.
  • Marketers, Customer Services, Sales Team Member and Sales Managers

Prerequisites

This course requires that students meet the following prerequisites:

  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed a high school or secondary school diploma or similar educational standards.

Course Duration:

The standard duration of this course is 15 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.

Certification Testing

This course helps you prepare for the following certification exam:

  • CBP™ C40-509

Arrange to take the certification exam for this course within six weeks of acquiring the course materials, as exams are updated regularly in accordance with current versions.
CBP™ Professionals that have completed the CBP™ Business Etiquette course have also registered for the following courses to achieve the CBP Executive™ credential:

  • CBP™ Sales
  • CBP™ Customer Service
  • CBP™ Business Communication
  • CBP™ Leadership