The CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics that anyone in the Customer Service business must know. The course was developed with close consultancy with experienced Customer Service gurus across the business world. In this certification program you will learn the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service, learn the role of tone, and much more. This course culminates the fundamentals and skills that every person in the field of Customer Services should have in his arsenal. The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP™ Customer Service manual covers the following topics:
Successful completion of this course will increase your knowledge and ability to:
This course is intended for:
This course requires that students meet the following prerequisites:
The standard duration of this course is 15 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
This course helps you prepare for the following certification exam:
Arrange to take the certification exam for this course within six weeks of acquiring the course materials, as exams are updated regularly in accordance with current versions.
CBP™ Professionals that have completed the CBP™ Customer Service course have also registered for the following courses to achieve the CBP Executive™ credential: